Help Guides/Using Viewbook/Upgrades & Payment

How do I pay or change my subscription?

Alrik
posted this on August 17, 2011 02:27 PM

It sounds like two things, but they're actually the same thing. 

To pay by credit card or change your subscription:

1 - Log in to your Viewbook account and click the "Account and payment" button near the top right of the screen. 

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2 - Click on your current subscription status. If you are in trial, this will say Trialling.

payment2.png

 

 3 - Choose one of the available options. 

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 4 - Enter your payment info. Make sure you don't skip any boxes. 

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What about the balance from my old subscription?

The unused portion of your old subscription will automatically be applied to the new subscription. If your old subscription was managed by Paypal your balance will not be transferred automatically. There is no direct line of communication from Paypal to your account. You must contact us and let us know about the balance of your Paypal subscription. This is the only way we can credit your account if you previously paid with Paypal.

 

Why can't I use PayPal anymore? 

The main reason is that our credit card system communicates with our account software better. If your Paypal account is still running, and you don't want to change your subscription you don't have to worry about it. Just keep doing what you are doing. 

 

What if I don't have a credit card? 

Today, it's fairly easy to get a credit card, and it has become the standard for payments on the internet.  If you don't have a credit card we're happy to keep your account open for a couple of weeks so you can arrange a card. If that's not an option for you, maybe you can ask a friend or relative.

 

But you said...

If you absolutely have no access to a credit card contact us. We'll figure something out. 

 

Look for new payment options in the near future. 

 

Comments

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Gilles Ribaud

Hello,

you write : "

I've already paid via PayPal, will the difference be calculated?

Absolutely. Your next payment will start at the end of the billing date of your previous PayPal subscription."

I did look at the procedure, and the system wants to bill me for $26, then the next payment at the end of the subscription. The prorata is correct (less than two months since my last paiement for six months), but it is not what I read in your faq. The faq needs to be changed, or the payement.

Or may be I misunderstood.

Kind Regards,

Gilles

August 29, 2011 09:33 PM
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Alrik
Viewbook.com

Thank you for noticing Gilles, I just changed it in the text above.

Cheers!

Alrik

August 30, 2011 10:21 PM
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Emmettmclaughlin

This is so annoying. I'm from the UK and most people use debit cards not credit cards this is really limiting. You need more payment options!

September 23, 2011 07:24 PM
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Rien
Viewbook.com

You can send us a one time yearly subscription payment via PayPal. Please send a support request here.

September 26, 2011 11:28 AM