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What is a "unexpected error?"
Nancy Palmieri
asked this on November 15, 2010 08:08 pm
this is what I keep getting when I try to upload photos. Is there some way to prevent/correct this?
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Are you still getting those errors? It means something is not good. It can help to clear your browser cache, to make sure you have the lastest version of Viewbook.
Having the same issue, cleared browser out, cookies, everything. Still getting the error. Even tried a smaller image, same thing
I also have the same problem. I'd appreciate any suggestions. THANK YOU!! Greta
Me 3. I"m glad i;m not the only one. Been trying different formats and filesizes thinking it was me.
Same thing here! Please help!!!!
Tried emptying cache but still doesn't work. Needed to get client proofs up but hasn't worked all day...
Helloww Viewbook! please do something, I have clients waiting for their proofs.
I have the same issue here,it was fine until last night. Is anyone solve this problem yet?
I am having the same upload error with the red "!" saying "unexpected error" when trying to upload.
Hello,
The upload problem is solved.
The problem started during night time (Europe) when our upload server ran out of disk space. This happens when log files take too much space. Normally we are alerted immediately via SMS, however this time we did not receive any message. Maybe there was an issue with our mobile carrier.
We've now learned that we add another person to our alert system. In case something goes wrong more persons are alerted.
My apologies for the inconvenience.
Yours,Rien //
Thanks Rien!
Thank You!
I am having the same problem. I tried multiple browsers and still got the error. Please help!
Uploading should work again. There was a minor issue. Apologies for the inconvenience.
I have not been able to upload any images for weeks now. Please help!
I too am experiencing this error. Please help! :)
im having this issue too!!
I am having this issue too, tried multiple browsers with cleared cookies, etc.
i'm have the same problem with the "unexpected error". It started last night aprox. at 2AM East Europe. Please try to fix it.
P.S a have tried all things you mencioned (clear chache,cookies, different broswer)
This issues is solved now! Apologies for the inconvenience.
The issue persists. It was resolved for a while as I managed to upload a few photos but unfortunately it has returned.
Ok, I see now (it seems) that it was due to my filesize being nearly 20mb. What are the file upload restrictions? Limits on file size or dimension? What could be causing this?
Mason, see http://support.viewbook.com/entries/55461-what-image-size-do-i-have...
Hi, I am having the same issue. Is this happening because I am trying to do this during my 30 day free trail? I have cleared my cache and tried several browser still no luck.
Do you happen to have a firewall active, that blocks your uploads? You can also try to upgrade your Flash player: http://get.adobe.com/flashplayer/ If the issue continues to happen please send a support request here.
Hello. This maybe related, but I've been having issues uploading onto Viewbook for a while. The process is always incredibly slow and freezes sometime during mid-upload. It says there's a problem with my internet connection but connection is fine and adequate. When I upload in bulk (even as small as 5 files) I find that in order for the photos to actually upload correctly I must do them ONE BY ONE, which is extremely tedious and ends up taking a very long time. If I don't do it this way, many of the photos end up with errors and don't load correctly on my website. Suggestions?
Images are uploaded by alphabetical order ((this is default on all computers)) To get the right upload order, name your images as follows
001.jpg
002.jpg
010.jpg
etc.
Try to upgrade your flash player here, hope that helps: http://get.adobe.com/flashplayer/
Im having the same problem and my flash player is already updated.
You can also try to upgrade your Flash player: http://get.adobe.com/flashplayer/ If the issue continues to happen please send a support request here.